Terms & Conditions

Last updated: September 7th, 2026

Welcome to Western Xpress Shipping Solutions (“Western Xpress Shipping”). By using our services, you agree to the following Terms and Conditions. Please read carefully before shipping with us.

1. Definitions

“Carrier,” “we,” “our,” or “us” refers to Western Xpress Shipping Solutions.

“Client,” “you,” or “your” means any person or business using our services.

“Shipment” refers to goods accepted by Western Xpress Shipping Solutions for transport from the USA to Jamaica.

2. Scope of Services

Western Xpress Shipping Solutions provides shipping and courier services via air and sea freight, three days a week. We offer full package tracking and delivery across Jamaica using Knutsford Express, home and work place delivery within the Westmoreland area.

We do not provide:

Warehousing or long-term storage

Customs brokerage services

Transportation of hazardous, illegal, or prohibited goods

3. Booking & Acceptance of Shipments

Shipments are confirmed upon receipt of booking and full payment.

We reserve the right to refuse any shipment that:

Does not meet our service guidelines

Violates customs regulations

Poses safety or legal risks

4. Rates & Payments

Rates are calculated based on the greater of actual weight or dimensional weight.

Additional fees may apply for oversized packages, special handling, or expedited services.

All payments must be made in USD or JMD (as quoted) before shipment is processed.

Non-payment may result in delayed release or cancellation of your shipment.

5. Pickup, Shipping & Delivery

Shipments are picked up from designated U.S. drop-off points.

Delivery in Jamaica follows our 3-day-a-week schedule.

Delays caused by customs clearance, weather, strikes, or third-party carriers are outside of our control.

Estimated delivery times are not guaranteed.

6. Tracking

We provide shipment tracking from acceptance to delivery. While we aim for real-time updates, occasional system delays may occur.

7. Liability & Insurance

Our liability is limited to USD $100 per shipment unless you purchase additional insurance.

We are not responsible for:

Indirect, consequential, or incidental damages

Delays beyond our control

Damage due to improper packaging by the client

Claims must be submitted in writing within 7 days of delivery (or expected delivery date).

8. Cancellations & Alterations

Shipments may be cancelled or modified before dispatch.

Once a shipment is in transit, cancellations are not permitted.

Changes made after processing may incur additional fees.

9. Restricted & Prohibited Items

Clients must ensure that no shipment contains items restricted by Jamaican customs or international transport regulations. This includes but is not limited to:

Firearms and ammunition

Hazardous materials

Illegal substances

Counterfeit goods

10. Force Majeure

We are not liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

Natural disasters

War, strikes, or labor disputes

Pandemics

Customs or regulatory delays

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Jamaica. Any disputes shall be resolved under Jamaican jurisdiction through the courts or agreed arbitration.

12. Privacy & Data Protection

We collect and process customer information to facilitate shipments, tracking, and communications. By using our services, you consent to this use. Please review our Privacy Policy for full details.

13. Amendments

We may update these Terms & Conditions at any time. Updated terms will take effect once published on our website. Continued use of our services constitutes acceptance of any changes.

14. Contact Information

For questions, support, or claims, please contact us:

Western Xpress Shipping Solutions

📍 Prospect District, Frome P.O
📞 1 876 540 - 8414
📧 [email protected]
🌐 westerxpressshipping.com